Privacy Policy

1. General Information

Vibe Templates ("we," "us," "our," or "Company") operates the website located at vibetemplates.com (the "Website"). We are committed to protecting your privacy and ensuring you have a positive experience on our Website. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our Website and services.

Company Details:
AI University Inc.
676 W Prospect Rd.
Oakland Park, FL 33309
USA

Please read this Privacy Policy carefully. By accessing and using the Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to the Website.

2. Information We Collect

We collect different types of personal information from various categories of individuals:

A. Information from Customers

When you make a purchase or create an account, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely)
• Username and password
• Account preferences and settings

B. Information from Authors/Sellers

If you sell templates through our platform, we may also collect:

• Company name and business details
• Tax identification number
• Bank account information for payments
• Portfolio or work samples
• Social media profiles (if applicable)

C. Information from Website Visitors

We automatically collect certain information when you visit our Website:

• Device type and operating system
• Browser type and version
• IP address
• Pages visited and time spent on each page
• Referral source
• Clickstream data
• Cookies and similar tracking technologies

D. Information from Communication

When you contact us, we may collect:

• Your name and email address
• Subject matter and content of your inquiry
• Support tickets and correspondence
• Chat transcripts and customer service interactions

E. Information from Third Parties

We may receive information from:

• Payment processors (Stripe, PayPal, etc.)
• Social media platforms (if you authenticate via social login)
• Analytics providers
• Email marketing platforms
• Customer support tools

3. How We Collect Information

We collect information through various means:

• Direct Collection: Account registration, purchase forms, contact forms, and surveys
• Automatic Collection: Cookies, web beacons, and similar technologies
• Third-Party Services: Payment processors, analytics, and marketing platforms
• Communications: Email, chat, and customer support channels
• Feedback: Reviews, testimonials, and user-generated content

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• Order Processing: Processing purchases, payments, and delivering templates
• Account Management: Managing your account, authentication, and access to services
• Customer Support: Responding to inquiries, troubleshooting, and technical support
• Communications: Sending transactional emails, order confirmations, and updates
• Marketing: Sending promotional emails and newsletters (with your consent)
• Personalization: Customizing your experience and recommendations
• Analytics: Understanding user behavior and improving our services
• Legal Compliance: Complying with laws, regulations, and legal obligations
• Security: Detecting and preventing fraud, abuse, and security incidents
• Platform Improvement: Enhancing features, functionality, and user experience

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: Trusted vendors who provide services on our behalf (payment processing, hosting, analytics)
• Business Partners: Partners involved in joint ventures or special offers (with your consent)
• Legal Requirements: When required by law, court order, or government agencies
• Safety and Protection: To protect against fraud, abuse, or security threats
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Public Information: With your consent for testimonials, case studies, or public profiles

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Security measures include:

• SSL/TLS encryption for data in transit
• Encrypted data storage at rest
• Secure password policies and authentication mechanisms
• Regular security audits and vulnerability assessments
• Limited access to personal information on a need-to-know basis
• Confidentiality agreements with employees and service providers

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your personal information.

7. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

A. Access and Portability

You have the right to request access to your personal information and, in some cases, to receive a copy in a portable format.

B. Correction and Update

You can update or correct your personal information by logging into your account or contacting us.

C. Deletion

You may request deletion of your personal information, subject to legal retention requirements. We will make reasonable efforts to comply with your request within 30 days.

D. Opt-Out of Marketing

You can opt out of promotional emails at any time by clicking the unsubscribe link in our emails or updating your account preferences.

E. Restrict Processing

You may request restrictions on how we process your personal information in certain circumstances.

To exercise any of these rights, please contact us at support@vibetemplates.com

8. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your experience, remember preferences, and analyze usage patterns.

A. Types of Cookies

• Essential Cookies: Required for basic Website functionality and security
• Performance Cookies: Analyze how you use our Website to improve performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for targeted advertising

B. Managing Cookies

Most browsers allow you to control cookies through their settings. You can choose to accept all cookies, reject all cookies, or be notified when a cookie is being set. Please note that blocking cookies may affect Website functionality.

C. Analytics

We use Google Analytics and similar tools to understand user behavior and improve our services. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

9. Third-Party Links and Services

Our Website may contain links to third-party websites and services. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of third-party sites. Please review the privacy policies of any third-party services before providing your personal information.

Our Website may integrate with social media platforms (Facebook, Twitter, LinkedIn, etc.). If you use social login features, please review the privacy policies of those platforms.

10. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. The retention period may vary depending on the context of processing:

• Account Information: Retained for the duration of your account plus 3 years for tax/legal purposes
• Purchase History: Retained for 7 years (for tax and legal compliance)
• Marketing Information: Retained until you unsubscribe
• Support Data: Retained for 2 years from the last interaction
• Cookies: Typically 1-2 years depending on the cookie type

Accounts inactive for 12 months may be subject to deactivation. You can request deletion of your account at any time by contacting support@vibetemplates.com.

11. Children's Privacy

Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child's account immediately.

If you believe we have collected information from a child under 13, please contact us immediately at support@vibetemplates.com.

12. International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws than your home country. By using our Website and services, you consent to the transfer of your information to countries outside your country of residence, including the United States.

When we transfer information internationally, we implement appropriate safeguards, including standard contractual clauses and adequacy decisions, to protect your information in accordance with applicable law.

13. Regulatory Compliance

We comply with applicable privacy laws and regulations, including:

• GDPR (EU): General Data Protection Regulation for EU residents
• CCPA (California): California Consumer Privacy Act
• COPPA: Children's Online Privacy Protection Act
• PIPEDA (Canada): Personal Information Protection and Electronic Documents Act
• Other State Laws: Applicable state and local privacy laws

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

15. Policy Changes

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to the Website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website following the posting of changes constitutes your acceptance of the modified Privacy Policy.

If we make material changes to this Privacy Policy, we will notify you via email or through a prominent notice on our Website.